Pearle Vision Sucks Customer Reviews and Feedback

From Everything.Sucks

Pearle Vision is an American chain of eye care stores. It is one of the largest franchised optical retailers in North America. The company was acquired by Luxottica, an Italian eye wear company, in 2004. As of December 31, 2018, Pearle Vision operated 110 corporate stores and had 419 franchises throughout North America.

An unsatisfied customer said in a review: "I ordered to Pearle Vision my eye glasses two weeks ago and they promised to receive my glasses today but it more than likely would be sooner. That is what I was told when I ordered them. I sent them an email to inquire about my glasses and no response. Then I called and the person on the phone told me that they would be ready at the end of the day. But then they finally responded to my email and was very short with me and would not give me a date as to when my glasses would be in but they had no problem taking my money in a timely fashion. I will definitely be going somewhere else next time I need to get glasses. They have the worst service".

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Former Employee - Optician says

"I worked at Pearle Vision full-time for less than a year Cons: Back-stabbing actively performed on a daily basis. Corporate office don't assist individual associates in no way, shape, or form. Office Manager follows orders from associates because she either don't know how to lead a team of people or she's afraid to speak up on anyone's behalf. Even when or if requires her to bold-face lie."

Current Employee - Optician says

"I have been working at Pearle Vision full-time for more than a year Cons: Bad work environment, poor management"

Former Employee - Optometrist says

"I worked at Pearle Vision full-time for less than a year Cons: Management doesn’t offer anything to employees"

Current Employee - Lab Technician says

"I have been working at Pearle Vision part-time for more than 3 years Cons: Office manager/gm is really unprofessional. Bullies associates and patient and upper management does nothing by allowing this to still continue. They give you a hard time when requesting time off. There are no culture or values in this company."

Former Employee - Anonymous Employee says

"I worked at Pearle Vision full-time Cons: No benefits or incentives or growth"

Former Employee - Anonymous Employee says

"I worked at Pearle Vision full-time Cons: Manager was insane and the other employees stole from the company"

Current Employee - Optician says

"I have been working at Pearle Vision part-time Cons: Management are bunch of liars."

Current Employee - Anonymous Employee says

"I have been working at Pearle Vision full-time Cons: If you aren't an experienced Optician or O.D., just say NO! The sales team gives you this amazing presentation and tells you how GREAT you are and how you're the "future of Pearle" and then after you sign up, leaves you in the dirt. Our experience has been awful and the lack of proper training is egregious. They can build you a fantastic store but then you are on your own. Ask about financial reporting systems, Monthly COGS, insurance percentage of business, insurance reimbursements, avg percentage of write offs from retail sales for insurance, how you can reconcile your invoices to your monthly statement (hint: you can't),etc. Get into the minutiae! Otherwise you will be screwed. This is not the franchise for the weak or optically inexperienced. We bought into this asking all the right questions (so we thought), doing our "due diligence" (so we thought), and researching thoroughly (so we thought). Now we're in debt to the tune of $600k and are damned well going to get through this on our own. Just don't expect anything from Pearle Vision after you give them their $30k-$46k franchise/design fees. Read and understand every, single word in the contract before you sign. Ask them to summarize your investment on a microscopic level - both as initial investment as well as ongoing monthly basis. Don't assume ANYTHING! Luxottica is absolutely awful."

Current Employee - Anonymous Employee says

"I have been working at Pearle Vision full-time for less than a year Cons: Lying cheating and giving poor quality of service and product"

Former Employee - Anonymous Employee says

"I worked at Pearle Vision full-time Cons: Was treated like absolute garbage!"

Sales Associate (Former Employee) says

"If you are in need of a first time job then this is a place to just gain experience. Other then that do not work here. They are unfair and the pay is no where near ok."

Optician (Former Employee) says

"Never will I recommend Pearle to someone. Expired materials, Lazy employees, and Doctors who don't care about your health as patients or employees. The owner is a salesman and the business is a highschool. All the upper-level staff has been around for decades, and are in completely control of the establishment and Doctor. Whatever lie, wish, or desire an upper-level manager has, whether it's a lie or something new, the doctor is wrapped around their fingertips enough to bend and believe every word before investigating or discussing with any other employees. There are zero chances given, which is unfair after employees like myself and three others I know gave this company so many opportunities to get better. Cons: No breaks, expensive, long hours with little payback, unappreciate and lazy staff."

General Manager (Former Employee) says

"didn't pay overtime and still owes me money that was due to me for the overtime that I worked. Wouldn't recommend working here. They play on Facebook on company computers then very same computers that they would put patient info on. A lot of nepotism happening at this location. Cons: nepotism, unfriendly, unprofessional"

Optician (Former Employee) says

"At first we started out with 4 opticians which is the standard for full schedules as it does take time to get the customers what they need (trying glasses, pricing, questions, etc). It ended with being staffed with 2 opticians only working as fast as they can because they are so behind in the tedious orders we have to put in. This place REFUSES to hire more people instead puts all the work on the poor staff that is already overwhelmed. This creates poor work environment and energy. Upper management won't listen to concerns because it does not affect them. Instead they throw pizza parties or get Starbucks every now and then. Really? It's like you have leaky pipes and you need a plumber to fix it, except the landlord that is supposed to call the plumber calls a circus clown to perform a show for you instead. Absolutely appalling how management ignores the plight of those under them. And any feedback is basically like putting a target on your back if you criticize anything. Don't be fooled by their half-assed emails about accepting feedback, because in reality they don't. Cons: Lunch is subjective, sometimes you might get one, sometimes not. Completely understaffed"

Sales Manager (Former Employee) says

"Worst upper management ever! Not sure how they're operating still. Very toxic environment. Stay away, you've been warned! Should be illegal the way they treat people, and run this business. High turnover as one would expect. Corporate needs to investigate this franchise. There have been many complaints against them. Do the research and find out for yourself before you take the plunge. Cons: Too many to list"

Optician (Current Employee) says

"Company lacks skills needed for associates no clear direction given Lack of hours given to associates even though you are full time company often changes rules to fit the company"

Dr. Assistant (Former Employee) says

"This is a money hungry company that doesn’t care about their employees or customers. Just about money. They push test on patients that are not necessary. If goals were not met in the office. The owners and doctors will be rude and make staff feel extremely uncomfortable. They would want staff to basically force every patient to do these unnecessary test so they can charge the patient more."

Head Optometric Technician (Former Employee) says

"Top priority are customers, I get that. This is an industry where the customer comes first, but man, don't disregard your employees because of that. That is all I have to say"

Exam Manager ( Optometrist) says

"Only care about themselves and so disorganized .. this was a stressful Environment and I don’t recommend people go work for them... They treat you nice at first and then it all change soon as you become a continue customer"

Front Sales (Former Employee) says

"While the job itself wasn't bad, the employees, management, and the owner were a nightmare. Because the job is commission based, the employees who have been there longer will harass you, until you give them your high sales. If you don't, they'll change it in the system when you leave EOD thus, stealing from you."

Sales Associate (Former Employee) says

"Horrible mgmt, play favoritism, treated so rude by employees, very condescending"

Optician Apprentice/Sales (Former Employee) says

"This place is the worse. Even speaking with the coworker who worked there for two years had plenty to say about the manager and his wife who argued in front of customers and played around with their pay."

Optician (Former Employee) says

"This franchise in particular I would stay FARRR away from. Management manipulates your hours on your paychecks(illegal) so you are payed for less than what you worked. (That isn't the only illegal business practice going on, training managers stealing from the store and customers, etc.) The work place is very competitive due to unrealistic standards being set so everyone is fighting for the sales. There is quite a bit of bullying, and not just playful jokes but targeting from both management and other employees. The supervisor will come into the store and talk down to you and outright disrespect you in front of patients regardless of if you are on top of everything. They tell you they offer these benefits, but you won't see them unless YOU make it happen even though they all require authorization by a manager. Communication between management, and communication between employees is basically nonexistent. The only good part was working with the doctor and patients. Cons: Everything, too long of a list."

Store Manager (Former Employee) says

"They treat you like you're garbage. Being hired as the store manager and getting to fix the old managers issues that date back to being a year plus old and then being belittled and slapped on the wrist for said issues. The upper management are controlled by the owner who seemingly has no idea how his store runs."

Optical Sales Associate (Former Employee) says

"Management does not care about their employees, morale is low, promotes and gives raises to the wrong people. Care more about money than the patient and their workers. Happy workers bring in more clients and more money, but they don't get that. Prides themselves on selling designer eyewear but does not stock enough designer eyewear and pricing is 3 times the actual price. Customers are dissatisfied with the product and how they see management handle situations. Not flexible scheduling or family friendly for workers. No paid holidays or closings. No real employee incentives. Employees get 50% discount but as I stated before its as if your paying 3 times the amount to begin with so you aren't really getting a discount. They expect you to travel to meetings and do not reimburse or provide a way to get to the meeting in another state. Work conditions are not great and when hiring they do not fully explain all expectations of the job. Training is on the job, you get paid but no commissions until after 3 months or if they feel you are ready. A manager is not always available or easily accesible. The work itself and dealing with the patients is probably the best part of the job, helping people."

Assistant Manager (Former Employee) says

"Pearle Vision is owned by Luxottica and it is an awful company. You are just a cog in a wheel, there is zero autonomy everything is decided at a corporate level right down to the frames and accessories carried, how the store is set up including all promotional material displayed. Emphasis is on sell, sell, sell but with no incentive for employees really except a paltry percentage if goal is met. A lot of red tape to go through for anything including purchasing everyday supplies. Do not recommend this employer. Cons: Low pay, too much corporate interference, just a cog in a wheel."

Eye Technician (Former Employee) says

"When I first started this job I had enjoyed the environment and staff until the store had a rodent problem for months which upper management stated we couldn’t do much about it. They also decided to renovate which made things drastically worse. They do not value there employees or customers with this current franchise owner. I cannot speak for other Pearle Vision’s but I can say this one is terrible. Cons: Pay, product prices, poor management, poor environment"

Receptionist/Optometric Technician (Former Employee) says

"Great co workers to work with , horrible owners of establishment, very shady . Two faced owners , overly busy and doing your job and other people’s jobs. Cons: Shady owners, that are never there."

Optician (Former Employee) says

"Worst place I have ever worked! No culture. Manager below DM is very sarcastic and rude. He is supposed to be the training manager and doesn't have the patience to train so many employees struggle and quit. Trust me avoid this place like the plague. The owner can't keep up with his bills or payroll."

Optical Sales/Ophthalmic Assistant (Former Employee) says

"Horrible management, very unorganized making it difficult to work and provide for our patients. No room for growth. No training upon start date. Doctor is very rude to staff and patients. Cons: Short breaks, long hours with no overtime, hostile work environment"

Mary Ann says

"I was just told I will not be refunded after 3 attempts by this company to correct their incompetence and misrepresentation.. Its been months of dealing with Herman the refund department. He was so nice in the beginning when they took weeks too long and sent me a $600 pair of silhouette glasses with the wrong prescription. Then they sold me different pair I settled for that were not the aviator style we had been looking at for weeks .. their company forgot to push through the order so that took more weeks and I ended up with glasses that fall off my face and are round rather than aviator style . Now he refuses to refund the $600 just under actually .. he is backtracking on and denying everything .. we talked about and what he actually sent . He kept saying he was going to do this with me personally and make sure I was happy to the max. Ha I am so upset .. I am not working and the original glasses were very expensive and we have been at this for many many weeks now. I have all the texts of apologies and promises .. I had no idea I trusted his words and now I lost money ... Good luck people lots of greed going around"

Brandalyn says

"I found a pair of Prada sunglasses that looked nice on me at a store, but didn’t pull the trigger to buy until months later—ordering the glasses at Frames Direct. The glasses look good, but the quality seems like cheap plastic and the logo also looks messed up and not how it looks on Prada’s actual website. Either these glasses are fake, or Prada’s sunglasses are low quality. Pretty disappointing for $300 sunglasses, and I wasn’t even able to return them since I don’t own a printer and libraries have been closed in my area due to corona."

Matthew Davis says

"Won't be ordering from here again. Ordered a nice pair of Nike frames and lenses. The frames come nowhere near to fitting a regular face, and they squeak everyone you move your head, like a cheap plastic squeak. The lenses suck pretty badly as well. They are continuously dirty and I have to squint alot to see through them even though my contacts(bought on same prescription) work fine."

Kurt Schmidt says

"Disappointed. Ordered 2 pairs of glasses and because the online sizing information seemed to be insufficient to make an informed decision I also visited another glasses retailer to ensure I was ordering the right size. After over-preparing to ensure I was ordering the right size once the glasses arrived 1 of the 2 pairs was comically small. Reached out to exchange the glasses and the person I spoke to made no attempt to listen to the concern I had with the order. Thankfully I did get a chance to exchange them but at this point not only can I expect a significant delay until I get the glasses I want but I also have no faith the next pair will be correct. How is it that I can take all of the right steps to order 1 pair and they fit perfect and the 2nd pair isn't a slight miss rather it's a huge miss on the size. FramesDirect does not have a good process in place to ensure customers receive glasses that will fit OR take care of the problem when they don't."

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